Privacy
Policy

a/c partners® (“we,” “our,” or “us”) operates acpartners.agency and related services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described below.

1. Information We Collect

Information you provide directly

• Contact form submissions — name, email address, phone number, company name, and message content.
• Consultation bookings — name, email, phone number, and any information you provide during scheduling.
• Newsletter sign-ups — name and email address.
• Review submissions — name, company or title, written review content, star rating, and optionally a photo.
• Client onboarding — business details, billing information, and account credentials used to deliver our services.

Information collected automatically

• Log data — IP address, browser type, operating system, referring URL, pages visited, and time spent.
• Cookies & tracking technologies — session cookies, persistent cookies, and pixel tags used for analytics and advertising (see Section 6).
• Analytics data — aggregated usage statistics via Google Analytics 4 and Google Tag Manager.

2. How We Use Your Information

• To respond to inquiries, quote requests, and service conversations.
• To book and confirm consultation appointments.
• To deliver and manage the marketing services you have retained us for.
• To send our newsletter and marketing communications (with your consent).
• To moderate and (with your permission) publish reviews on our website.
• To improve our website, diagnose technical issues, and understand how visitors interact with our content.
• To comply with legal obligations and enforce our agreements.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using personal information is:

• Contractual necessity — to fulfil a service agreement you have entered into with us.
• Legitimate interests — operating and improving our business, preventing fraud, and communicating with prospective clients.
• Consent — for newsletter subscriptions and optional cookies. You may withdraw consent at any time.
• Legal obligation — where we are required by applicable law.

4. How We Share Your Information

We share data only with trusted service providers that help us operate our business, under strict data processing agreements:

• GoHighLevel (GHL) — CRM and marketing automation platform used to store and manage leads and client communications.
• Supabase — database infrastructure hosting form submissions, reviews, and operational data.
• Stripe — payment processing for retainer and service invoices.
• Google (Analytics & Ads) — website analytics and advertising measurement.
• OpenAI — AI-powered features used in certain service workflows.
• Vercel / hosting providers — website infrastructure.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of a/c partners®, our clients, or others.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form and inquiry data is retained for up to 3 years. Client project data is retained for the duration of the engagement and up to 5 years afterward for record-keeping. You may request deletion at any time (see Section 8).

6. Cookies & Tracking

Our website uses the following types of cookies and tracking technologies:

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective privacy policies before providing any personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your personal data (“right to be forgotten”).
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on your consent, withdraw it at any time.
• California residents (CCPA) — right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, email us at laurenbarrett@ardormarketing.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Security

We implement industry-standard security measures — including TLS encryption in transit, access controls, and regular security reviews — to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: