Terms of
Service

Please read these Terms of Service (“Terms”) carefully before using acpartners.agency or engaging a/c partners® (“we,” “our,” or “us”) for any services. By accessing our website or signing a service agreement, you agree to be bound by these Terms.

1. About Us

AC Partners Agency LLC (“a/c partners®”) is a full-service marketing and PR agency headquartered in Miami, Florida, USA. We provide brand strategy, public relations, media placements, digital marketing, content creation, and related services to clients globally.

2. Acceptance of Terms

By using our website, submitting an inquiry, or entering into a service agreement with us, you confirm that you are at least 18 years of age, have the legal authority to accept these Terms on behalf of yourself or your organization, and agree to comply with all applicable laws and these Terms in full. If you do not agree, please discontinue use of the website and do not engage our services.

3. Services

The specific scope, deliverables, timelines, and fees for any services we provide are governed by a separate Service Agreement or Statement of Work (“SOW”) signed between a/c partners® and the client. These Terms apply alongside any such agreement.

We reserve the right to modify, suspend, or discontinue any portion of our services at any time. We will provide reasonable notice where contractually obligated to do so.

4. Payment Terms

• All fees are stated in US Dollars (USD) unless otherwise agreed in writing.
• Retainer fees are due in advance at the beginning of each billing period. Project-based fees follow the payment schedule defined in the applicable SOW.
• Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.
• Payments are processed via Stripe. By providing payment details, you authorize us to charge the agreed amounts. All transactions are subject to Stripe's terms.
• All fees are non-refundable except as expressly stated in your Service Agreement.

5. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate, complete, and up-to-date information, materials, and access required for project delivery.
• Review and provide feedback on deliverables within the timelines specified in your SOW. Delays caused by late client feedback may extend project timelines accordingly.
• Ensure that any content, trademarks, images, or other materials you supply do not infringe any third-party intellectual property rights or violate applicable law.
• Maintain confidentiality of any login credentials or platform access provided to you.

6. Intellectual Property

Our IP

All content on this website — including text, graphics, logos, images, and software — is owned by or licensed to AC Partners Agency LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Client Deliverables

Upon receipt of full payment, ownership of custom deliverables created specifically for you (e.g., brand assets, copy, campaign materials) transfers to you as specified in your SOW. We retain the right to display work in our portfolio and marketing materials unless you request otherwise in writing.

Third-Party Tools

Certain deliverables may incorporate licensed stock assets, fonts, or software. Use of such assets is subject to the applicable third-party license terms.

7. Confidentiality

Each party agrees to hold in confidence any non-public information disclosed by the other party in the course of the business relationship (“Confidential Information”). Neither party will disclose Confidential Information to any third party without prior written consent, except as required by law or to employees and contractors who need to know it to perform services under these Terms. This obligation survives termination of any service agreement for a period of three (3) years.

8. Prohibited Use

You agree not to use our website or services to:

• Violate any applicable local, state, national, or international law or regulation.
• Transmit unsolicited communications, spam, or any material that is defamatory, obscene, fraudulent, or harmful.
• Infringe the intellectual property rights of a/c partners® or any third party.
• Attempt to gain unauthorized access to our systems, accounts, or infrastructure.
• Use our AI-powered tools or outputs to create content that is misleading, harmful, or violates applicable laws.

9. Disclaimers

Website provided “as is.” Our website and its content are provided for informational purposes only. We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any content.

No guarantee of results. Marketing and PR outcomes depend on many factors outside our control. We do not guarantee specific results, placements, follower counts, revenue increases, or other performance metrics unless expressly stated in a written guarantee within your SOW.

Third-party platforms. We are not responsible for changes in algorithms, policies, or availability of third-party platforms (e.g., Meta, Google, TikTok, Instagram) that may affect campaign performance.

10. Limitation of Liability

To the fullest extent permitted by law, AC Partners Agency LLC and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Our total aggregate liability to you for any claim arising from a service engagement shall not exceed the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless AC Partners Agency LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of our website or services; (b) your violation of these Terms; or (c) your infringement of any third-party rights through content or materials you provide to us.

12. Termination

Either party may terminate a service agreement in accordance with the terms set out in the applicable SOW. In the absence of specific termination terms, either party may terminate with 30 days' written notice.

We reserve the right to terminate or suspend your access to our website or services immediately, without notice, if you breach these Terms or engage in conduct we determine to be harmful to a/c partners®, our clients, or third parties. Termination does not relieve you of any payment obligations accrued prior to the termination date.

13. Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law provisions.

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute informally by notifying the other party in writing and negotiating in good faith for at least 30 days.

Any unresolved disputes shall be submitted to binding arbitration administered under the American Arbitration Association (AAA) Commercial Arbitration Rules in Miami, Florida. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

14. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted at this URL with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. For active clients, material changes to service-related Terms will be communicated directly.

15. Contact Us

Questions about these Terms? Reach out: